Since all our services are provided online, including video workouts, personalized training plans, nutrition guides, and virtual sessions with trainers, we’ve created a clear and transparent refund policy to ensure your satisfaction.

1. Refunds for Subscriptions

We understand that sometimes things don’t work out, and you may need to cancel your subscription. Our refund policy for subscription-based services is as follows:

• Monthly Subscriptions: If you are not satisfied with your monthly subscription, you can request a refund within the first 7 days of your initial payment. After this period, no refunds will be issued.
• Annual Subscriptions: If you are not satisfied with your annual subscription, you can request a refund within the first 14 days of your initial payment. After this period, no refunds will be issued.

To request a refund, please contact us via email at info@balanfitness.run with your account details and a brief explanation of your reason for the refund request.

2. Refunds for Personalized Services (Training Plans, Nutrition Plans, Live Sessions)

Since our services are delivered digitally and are tailored to each individual, no refunds will be issued for personalized training plans, nutrition guides, or live virtual training sessions once the service has been provided or the session has taken place. This includes:

• Personalized workout plans
• Custom nutrition plans
• One-on-one live virtual training sessions

If you are experiencing issues with the service or need any adjustments, please contact us at info@balanfitness.run, and we will work with you to make sure you get the most out of your experience.

3. Technical Issues or Service Interruptions

We strive to provide a seamless online experience for all our users. However, if you encounter any technical issues while accessing your purchased content, please reach out to our support team. We will do our best to resolve the issue promptly. If the problem persists and prevents you from accessing the service, we may offer a partial refund or credit toward future services on a case-by-case basis.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to info@balanfitness.run with your account information and the reason for the refund request.
2. For subscription refunds, please include the email address associated with your account and the subscription details.
3. For personalized services, explain the issue you encountered (e.g., dissatisfaction with the training plan or session).

5. Changes to This Policy

We reserve the right to modify or update our refund and returns policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the bottom of the page.

If you have any questions about our refund policy or need assistance, please feel free to contact us at info@balanfitness.run. We are here to help and ensure you have the best experience with our services.